FAQ

From an operational standpoint, frequently Asked Questions

For ready reference, what merchandise do you offer?
We offer GCI Outdoor. Current availability, good details, options, and prices are shown on each good page.

As part of our customer practice, do you offer free shipment handling?
Yes. Standard shipment handling for U.S. orders is free.

Stated directly, how long does shipment handling take?
order processing normally takes 1–2 retail business days. Estimated carrier transit following dispatch is 4–6 retail business days.

From an operational standpoint, how can I track my order?
When tracking is available, it is sent using the reach information furnished at checkout processing.

For ready reference, can I return manage or exchange an good without giving a reason?
Yes. A no-reason return manage or exchange can be requested during 30 days following shipment handling.

As part of our customer practice, who pays return manage shipment handling?
gcl pays return manage shipment handling for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Stated directly, when will I obtain my funds returned?
following the return manage is received, inspected, and approved, the funds returned is issued to the original checkout processing method during 10 retail business days. The bank or card issuer can require additional posting time.

From an operational standpoint, which checkout processing methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout processing.

For ready reference, how can I reach you?
Email support@trailchair.shop, call (413) 886-7605, or write to 173 Nashua St, Boston, Massachusetts, 02114, United States.

As part of our customer practice, merchant information
commercial enterprise name: gcl
Brand name: gcl
Email: support@trailchair.shop
Phone: (413) 886-7605
Physical address: 173 Nashua St, Boston, Massachusetts, 02114, United States

online store Standard: Fast Facts for customers

Stated directly, destinations are U.S. only and standard shipment handling is complimentary. Orders usually need 1-2 business days for handling and another estimated 4-6 business days in carrier transit, with tracking furnished. A customer has 30 days following arrival to seek a preference return or exchange, and the online store pays authorized return manage costs.